Hospitality
Answering guest enquiries faster
From the incoming email comes a fitting reply draft — a human releases it.
Local LLMThe problem
Enquiries about availability, arrival, breakfast, dogs allowed? — the same topics again and again, via email, portal and phone. Replies cost time that the front desk lacks.
The solution
The AI recognises the request and suggests a reply draft in the house’s tone, based on its own info (prices, house rules, FAQ). The front desk checks and sends — or adjusts.
How it works
- The request in the message is recognised.
- Draft based on the hotel’s own info.
- Tone and language matched to the guest.
- A human releases it — no fully automated reply.
What changes
Faster replies, happier guests, a relieved front desk — especially in high season.
Honest take
We deliberately recommend drafts with release, not fully automated replies: with guests, tone matters, and a wrong auto-reply costs more trust than it saves time.